Deutsche Post Pension Service Contacts

Using the contact form

We are happy to answer your telephone enquiries from Germany under:
Tel.: 01803 -12 45 78 *
Fax: 069 - 71 40 15 76 and -5 77
Mondays - Fridays: 07:00 - 18:00

* 9 Euro cents per minute or part thereof from a German landline; or a maximum of 42 Euro cents per minute or part thereof from a German mobile network

Please send your letters to:

Deutsche Post AG
Niederlassung Renten Service
13497 Berlin

If you contact us from abroad you can call the following numbers:

You can reach the Pension Service ABROAD under:
Tel: +49 (180) 5 01 40 09
Fax: +49 (6151) 390 902 998
Monday to Thursday: 8 am to 6 pm
Friday: 8 am to 5 pm,

Please send your letters to:

Deutsche Post AG
Niederlassung Renten Service
13496 Berlin

You can reach the Pension Service ABROAD Stuttgart for PW (Austria) under:

1. 49 (711) 3 65 33 560

Monday to Thursday: 8 am to 6 pm
Friday: 8 am to 4:30 pm,

Deutsche Post AG
Niederlassung Renten Service
Wiener Str. 43
70469 Stuttgart

If you need to request to have your Austrian pension deposited directly to your bank account, please send an email with your request to the following e-mail address.
Please be sure to include your address in the e-mail.

Pensionen.Weltweit@deutschepost.de

Unfortunately we are unable to respond to queries from Germany under these telephone numbers.

Pension Service - information office in Berlin
Address: Flohrstraße 21, D - 13497 BERLIN, Germany
Opening times:
Mondays to Wednesdays 08:00 to 15:30
Thursdays 08:00 to 18:00
Fridays 08:00 to 14:00

Pension Service - information office in Cologne
Address: Venloerstraße 151 - 153 (ground floor), D - 50672 KÖLN (Ehrenfeld), Germany
Opening hours:
Mondays - Wednesdays 08:00 - 15:30
Thursdays 08:00 - 18:00
Fridays 08:00 - 14:00

Pension Service - information office in Leipzig
Address: Room 3284 (third floor), Rohrteichstraße 18, D - 04347 LEIPZIG, Germany
Opening times:
Mondays - Wednesdays 08:00 - 15:30
Thursdays 08:00 - 18:00
Fridays 08:00 - 14:00

Pension Service - information office in Stuttgart
Address: Room 1.103 (first floor), Wienerstraße 43, D - 70469 STUTTGART (Feuerbach)
Opening times:
Mondays - Wednesdays 08:00 - 15:30
Thursdays 08:00 - 18:00
Fridays 08:00 - 14:00